Refund Policy

Our refund policies mentioned below, please go through them carefully before placing an order:

 

  1. Floralis will issue a full refund in the following cases:
    1. If orders are cancelled 24 hours prior to the delivery date. You may cancel the order by sending us an email to sales@floralis.in.
    2. Please note that all compensation will be in the form of a full or partial-refund against the original payment or in the form of discount vouchers for use in a future order.
    3. If you placed two or more identical orders and you let us know about it, you will receive a full refund for the duplicated order, provided that the local florist does not make and deliver the item.
    4. If we are unable to fulfill your order or If the product that you had ordered is unavailable, then we request you to select a similar item from our stock. It will be shipped to you at no extra cost. In case you don't want a replacement, we will refund your amount.
    5. All refund requests have to be made within 48 hours of delivery.
    6. Please note that refunds are only applicable in genuine cases. Floralis will surely take these into account and if there is any discrepancy from our side, we will consider a full or partial refund depending upon the circumstances. Refunds will be given at the discretion of the Company Management.
  2. Floralis will NOT issue a refund in the following cases:
    1. If the recipient refuses delivery.
    2. Late deliveries are not considered as a basis for refund.
    3. We are not responsible for any damage to the products after delivery, hence there will be no refund in these cases.
    4. If we deliver a wrong product by mistake, we will resend a new product. Please note it may be necessary to return the original product received. Floralis will not issue a refund in this case.
    5. As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.
    6. We will not be able to refund your amount in case the order delivery is postponed due to any state wide/city wide declared emergency, natural calamities.
    7. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
    8. If the premises are locker, we deliver to the neighbor and orders are considered executed. No refund will be provided in this case.
  3. Products & Images
    1. All images are for illustrative purposes only. The actual product may vary.
    2. Products only contain the items mentioned in the description.
    3. Vases and other items are not included unless stated in the product description and are only used for display purposes.
    4. Product photos of Flower Bouquets always represent the medium size.
    5. Floralis is not responsible for decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
  4. Return Policy
    1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    2. Perishable goods such as Food, Flowers, Newspapers & Magazines cannot be returned. Gift Cards, Heath & Personal care items are also exempt from return.
    3. To complete your return, we require a receipt or proof of purchase.
    4. Please do not send your purchase back to the manufacturer.
    5. Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return.
    6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    7. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
    8. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@floralis.in and send your item to: Floralis, Ground Floor, BF 143, Sector 1, Salt Lake, Kolkata 700064, West Bengal, India.
    9. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    10. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
    11. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    12. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    13. Please don't return the item without consulting us. We will not provide refunds or replacements in that case.

 

  1. Quality Policy
    1. Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.
  2. Currency
    1. Orders will always be charged in INR Rupees. Floralis makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. Floralis cannot be held responsible for any currency conversion differences and/or charges made by your financial institution. For the most accurate pricing, please refer to the Inr currency option.
  3. Substitution Policy
    1. In some cases, local florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution.
    2. If a local florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.
    3. Contact us immediately if you receive a damaged item or an item that you had not ordered. We will try to resolve the matter accordingly.It is important that you state the details specifically while registering a complaint with us about a damaged item.
    4. The colors of products may be different from what you see on our website. It is not possible for us to provide exact shades all the time, but we will try to send items that best match the description of the products on our website.

 

For any complaints regarding quality & service please feel free to write to us at sales@floralis.in with your order details and we assure to resolve your query to your satisfaction.