Return, Refund & Cancellation Policy

IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN RAISE THE REQUEST FROM ‘MY ACCOUNT’ SECTION WITH EASE.

OR

YOU CAN DROP US AN EMAIL AT support@floralis.in AND YOU WILL GET A REVERT WITHIN 48 WORKING HOURS. RETURN REQUESTS WILL ONLY BE ENTERTAINED IF THE CUTOMER HAS ACCEPTED UNTEMPERED PACKAGE ONLY.

 

RETURNS BY INDIAN CUSTOMER

  • If the customer is unsatisfied with the product delivered then he/she needs to mail us at support@floralis.in within 7 days from the date of receiving the packagel. We will arrange a pick-up from your place (reverse pick-up may not be available on selected pincodes). We will process such returns in the following ways:-

 

  1. Bank Refund - We refund the amount minus Rs. 250/-(adjusted towards shipping) per product in your bank account. We will need following bank details - Name, A/c no., IFSC Code, Bank, Branch to process the refund.

 

  1. Floralis Voucher – Customer can request us for Floralis discount Voucher wherein we can issue a discount voucher of the refund amount minus Rs. 250/- (adjusted towards shipping) with validity of 1 year for use in a future order.

 

  • If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.

 

  • Refund process will start only after we receive back the product and validate the return.

 

Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact Floralis to arrange for the pick-up again. Failure to contact timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.


Once approved as an eligible return, we will issue your refund of the appropriate amount within 10 working days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. Floralis will not be liable for any damage that happens during return shipping.

The customer agrees not to dispute the decision made by Floralis and accept Floralis’s decision regarding the return validation that is - if the product is valid to be accepted as return or not.

 

Non-Valid returns will be sent back to the customer. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders will be on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.


Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for the following items:

 

  • Custom made products/Products personalised to your requirement
  • Perishable goods such as Food, Flowers, Newspapers & Magazines cannot be returned. Gift Cards, Heath & Personal care items are also exempt from return.
  • Accessories
  • Home Décor
  • Handbags
  • Jewellery
  • Home Décor Items made from Glass, Ceramic, etc.
  • On the products with which it is specifically mentioned that it is not eligible for return/exchange.

 

Refunds are made as follows:

 

  1. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.

 

  1. Issue of discount vouchers with validity of 1 year to be used in future order.

 

FLORALIS will NOT issue a refund in the following cases:

 

  • If the recipient refuses delivery.

 

  • Late deliveries are not considered as a basis for refund.

 

  • We are not responsible for any damage to the products after delivery, hence there will be no refund in these cases.

 

  • If we deliver a wrong product by mistake, we will resend a new product. Please note it may be necessary to return the original product received. Floralis will not issue a refund in this case.
  • As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information within two working days of the order placement. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.

 

  • We will not be able to refund your amount in case the order delivery is postponed due to any state wide/city wide declared emergency, natural calamities.

 

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

  • If the premises are locked, we receive an instruction to deliver to the neighbour, then that order is considered as executed. No refund will be provided in this case.

 

CANCELLATIONS BY INDIAN CUSTOMERS

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at support@floralis.in.

 

  • If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.

 

  • No request for cancellation will be entertained after 24 hours of placing the order.

 

The customer agrees not to dispute the decision made by Floralis and accept Floralis’s decision regarding the cancellation.

INTERNATIONAL CUSTOMERS

RETURNS BY INTERNATIONAL CUSTOMER

In the unfortunate event of you returning Floralis products, here is our policy on returns by International customers:

 

  1. Products that are eligible for return, can be returned within 7 days of receiving the merchandise. In case of products ineligible for returns, it is mentioned in that particular product details. All form of Jewellery is ineligible for returns.

 

  1. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing. In case of products ineligible for returns, it is mentioned in that particular product details.

 

  1. Floralis team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to India. Return Address will be confirmed to you by mail only.

 

  1. Responsibility of the safety of the product returned by the customer lies with the customer only. Floralis will not be held responsible for the damage caused during the transit of the product from the customer to Floralis return address.

 

  1. Once returns are received by us and clear quality checks, you get a refund on your original credit or debit card used for payment. A deductable re-stocking fee of Rs.1000/- will be applicable for all the returns.

 

  1. In the unlikely event that your merchandise arrives damaged or you receive the wrong product, you should email us at support@floralis.in a photo of the damaged product with. You must email us about any damaged items in your shipment within 48 hours of receiving your order. In such cases, we offer a full refund.

 

  1. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to us at support@floralis.in and you will get a response within 48 working hours.

 

  1. All Custom Duties levied for return of the product will be borne by the customer.

 

  1. All returns are subject to the discretion of Floralis

 

Presently, we do not offer exchange facility to International customer.

 

CANCELLATIONS BY INTERNATIONAL CUSTOMER

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at support@floralis.in

 

  • If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.

 

  • No request for cancellation will be entertained after 24 hours of placing the order.

 

CANCELLATION BY FLORALIS:

 

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.

The customer agrees not to dispute the decision made by Floralis and accept Floralis’s decision regarding the cancellation.

 

Quality Policy

Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.

 

Currency

Orders will always be charged in INR Rupees. Floralis makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. Floralis cannot be held responsible for any currency conversion differences and/or charges made by your financial institution. For the most accurate pricing, please refer to the INR currency option.

 

Substitution Policy

  • In some cases, local florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution.

 

  • If a local florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.

 

  • Contact us immediately if you receive a damaged item or an item that you had not ordered. We will try to resolve the matter accordingly. It is important that you state the details specifically while registering a complaint with us about a damaged item.

 

  • The colors of products may be different from what you see on our website. It is not possible for us to provide exact shades all the time, but we will try to send items that best match the description of the products on our website.

Products & Images

  • All images are for illustrative purposes only. The actual product may vary.
  • Products only contain the items mentioned in the description.
  • Vases and other items are not included unless stated in the product description and are only used for display purposes.
  • Product photos of flower bouquets always represent the medium size.

 

Points to Remember

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Perishable goods such as Food, Flowers, Newspapers & Magazines cannot be returned. Gift Cards, Heath & Personal care items are also exempt from return.
  • Please do not send your purchase back to the manufacturer.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Please don't return the item without consulting us. We will not provide refunds or replacements in that case.