Terms & Conditions


For products like flowers and floral bouquets, they may not be delivered exactly as shown on the website. From our side we will try our best to deliver them as presented on the site but to due factors such as seasons & locations, we may need to make some changes in the flowers used for the arrangements. The quality, number & value of substituted flowers will be same.

FLORALIS provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this site, you indicate that you understand these Terms & Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms & Conditions. “Terms & Conditions” will be henceforth referred as “T&C”.

FLORALIS  reserves the right to change these “T&C” at any time, effective immediately upon posting on our Site.


This website is operated by FLORALIS. Throughout the site, the terms “we”, “us” and “our” refer to FLORALIS. FLORALIS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following T&C  including those additional T&C and Policies referenced herein and/or available by hyperlink. These T&C apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these T&C carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these T&C. If you do not agree to all the T&C of this agreement, then you may not access the website or use any services. If these T&C are considered an offer, acceptance is expressly limited to these T&C.

Any new features or tools which are added to the current store shall also be subject to the “T&C”. You can review the most current version of the “T&C” at any time on this page. We reserve the right to update, change or replace any part of these “T&C” by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

General Terms


  • Same day delivery orders can be accepted till 5 PM IST on the date of delivery.
  • We deliver all 365 days of the year (including Sundays and public holidays).
  • We guarantee on date delivery but do not commit any fix time for delivery. You can still request for a specific time of delivery, in the "Special Instructions" column in the order form and we will try our best to honor it.
  • Deliveries will be made between 7 am to 8 pm IST on the given date. However, we do try our best to fulfill your delivery instructions.
  • We believe in providing our customer the best quality. To maintain the freshness, flowers, cakes and other perishable products are sourced locally at the delivery location and are always hand delivered
  • Under extreme and rare cases, if we are not able to make a delivery we will ensure that you get 100% refund of your money. No other claims apart from the 100% refund will be tenable. Please view our Refund Policy for more details.
  • Delivery will not be redirected/ redelivered to any other address without extra charges. We will attempt delivery of the items only once. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery may be possible. Orders are considered to be executed in the below cases:
    • Recipient not available
    • Delivery not done due to wrong address.
    • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
    • Recipient refused the products.
    • Premises locked.
    • Delivered the product at the Gate/ Reception/ Neighbor.
  • The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability. Though we try our level best to deliver as per the image shown, designs may vary & are subject to availability of flowers / consumables on any particular day. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.
  • Freshly baked cakes are available only after 11:00am IST. Please do not insist on early morning cake delivery. We do not deliver earlier days cakes unless insisted by the customer.
  • Courier items: Courier orders would be delivered all over India within 3-4 working days through TNT or Blue Dart. No deliveries possible on Sundays and national holidays.
  • In case of floods/ Heavy Rains/ Bandh we reserve the right to reschedule the delivery for another date.
  • On special occasions like Valentines’ Day, the given prices are not applicable. Please check with our shop for special prices, products availability and advance order restrictions.
  • Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution cannot be shown separately due to technical restrictions and are taken to be understood.
  • No change in instructions can be entertained on the date of delivery unless acknowledged and confirmed in writing by our customer support team.
  • For Order Cancellations, please refer to our Refund Policy.
  • In case of outsourced gift items, respective brand owners will be responsible for the quality of product.
  • We will not entertain any complaint of any order after 2 days from the date of delivery of the order.
  • FLORALIS follows a policy of free re-delivery in case of any genuine complaint raised by the buyer. Genuine cases include delivery at wrong address or date, and/or delivery of stale perishable items.
  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  • Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description and price shall be delivered.
  • For International Delivery
    • Orders should be placed 48hrs prior to the delivery date. For same day deliveries, please contact us for possibilities
    • No delivery is possible on Sunday's and Holidays except in Hongkong, Singapore and Japan.
    • For Countries like UAE, no delivery is possible on Friday.
    • Correct ZIP Code and phone number of the recipient is a must.
    • On special occasions like Valentines’ Day, the given prices are not applicable. Please check with our shop for special prices, products availability and advance order restrictions.


Online Store Terms

By agreeing to these “T&C”, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Accuracy, Completeness & Timeliness Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these “T&C”.


Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

FLORALIS does not regularly review materials posted, or products or services offered, on the websites to which this site is linked. FLORALIS does not necessarily endorse all of the materials, products, and services available on such linked sites, and FLORALIS expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the products and services offered at any linked site. Any decision to view the contents of any linked site is solely yours and is made at your own risk.


User comments, feedback & submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these “T&C”.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

FLORALIS welcomes your comments about your experiences shopping with us and your suggestions about how to improve this site. Any comments, ideas, suggestions, information, or any other content you contribute to FLORALIS or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for FLORALIS to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content--without additional approval or consideration--in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this site and that use of your content by FLORALIS will not infringe upon or violate the rights of any third party.


Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

While FLORALIS endeavors to provide the most accurate, up-to-date materials available, the information, materials, products & services available on this site may include inaccuracies, typographical errors or outdated information.

Moreover FLORALIS may make modifications or changes to the site or the information, materials, products, and services described in this site. FLORALIS is not responsible for & need not honor typographical or pricing errors on the site. Floralis reserves the right to refuse or cancel any orders including but not limited to orders that contain incorrect prices, incorrect information, orders in which customer has violated applicable law and orders that FLORALIS believes harms itself and its affiliates. It also has the right to limit the number of orders placed through this site.  


Prohibited Uses

In addition to other prohibitions as set forth in the “T&C”, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.




We reserve the right to change the price of any product or withdraw a certain item at any time without any prior notice. We also reserve the right to refuse any order without prior notice.

If our delivery persons can’t locate the address that is given, we also reserve the right to call the customer at the number that has been provided to us.

All the information on the website is authentic and accurate. We have taken care to provide the current information as far as possible. But FLORALIS, its employees or our affiliates will not be responsible for any losses sustained due to the information that has been unintentionally given/not given on our website.

If FLORALIS is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.

FLORALIS has taken every care for the accuracy of the information provided in the website. It has exercised due diligence in providing the latest products/information. However, FLORALIS or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided/not provided in the website.

All rights are reserved. No portion of this website may be reproduced in any form without the written consent of FLORALIS

In case of any confusion about the delivery address or in case our delivery boy is unable to locate the address, we reserve the right to call the recipient at the given phone number

The customer promises that the information provided to FLORALIS is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free and that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.



You agree to indemnify, defend and hold FLORALIS, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns & employees, proprietors, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from & against any & all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) harmless from any claim or demand, made by any party due to or arising out of your breach of these T & C or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these “T&C” is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these “T&C”, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These “T&C” are effective unless and until terminated by either you or us. You may terminate these “T&C” at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these “T&C”, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Selling, publishing, deep linking, changing, copying , distributing, broadcasting, transmitting, reproducing, mirroring, licensing of any material or information from the website of FLORALIS is strictly prohibited unless you possess prior written permission from the owner(s). The usage of this website will not be for unauthorized, illegal, or inconsistent purposes. Violation of this condition will lead to immediate termination of your license to use the website. We also reserve the right to revoke your license to use the information of this website at our discretion with/without any prior notice.


Entire Agreement

The failure of us to exercise or enforce any right or provision of these “T&C” shall not constitute a waiver of such right or provision.

These “T&C” and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the “T&C”).

Any ambiguities in the interpretation of these “T&C” shall not be construed against the drafting party.

These “T&C”, together with FLORALIS’ other policies & rules posted on the site, which are hereby incorporated as if set forth fully in these “T&C”, constitute the entire agreement between you and FLORALIS with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and FLORALIS with respect to this site. Any rights not expressly granted in these “T&C” are reserved.


Governing Law

These “T&C” and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and under the jurisdiction of the Court of Kolkata in India only without regard to principles of conflict of laws.

FLORALIS makes no representation that materials in this site are appropriate or available for use in other locations, and access to them from territories where any of the contents of this site are illegal is prohibited. If you choose to access or make purchases from this site from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws.

In the event that any provision contained in these “T&C” is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these “T&C” will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and FLORALIS as a result of these “T&C” or your use of this site. The waiver by FLORALIS of one breach or default under these “T&C” shall not constitute the waiver of any subsequent or other breach or default.

You agree to comply with all the laws of India when you visit our website. The “T&C” will automatically fall under the jurisdiction of these laws. Any dispute or disagreement that arises among you and our affiliates will also be influenced by Indian laws.

In no case shall FLORALIS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


These “T&C” provide you with a personal, revocable, nonexclusive, nontransferable license to use this site conditioned on your continued compliance with these “T&C”. You may use this site solely for your personal, noncommercial use , and you may download a single copy of the materials from this site only for personal, noncommercial home use, as long as you agree not to remove any logos, copyright, trademark, or other proprietary notices from the materials downloaded.

Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this site without the prior written permission of the material's owner. As a condition of your use of this site, you warrant to FLORALIS that you will not use this site for any purpose that is unlawful, unauthorized, or inconsistent with these “T&C”, and you agree that this license to use the FLORALIS website will terminate immediately upon your violation of this warranty. FLORALIS reserves the right to terminate your access to this site and its content at any time, with or without notice, at our discretion.


Copyright & Trademarks

All content, names, logos, graphics, icons and pictures identifying FLORALIS or its products & services are the sole property of FLORALIS. It is protected by International copyright laws & regulations. These trademarks may not be used in connection with any product or service that is not sold directly by FLORALIS and may cause confusion among customers may discredit FLORALIS in any way. Other trademarks that appear on this website that are not related to FLORALIS are the property of their respective owners.It can’t be copied or reproduced without our consent in the form of a written document. Any reproduction of sorts will be treated as trademark infringement.

In addition, FLORALIS owns a copyright on this site as a collective work or compilation, and in the selection, coordination, enhancement, and arrangement of the site's content. Except as expressly provided herein, FLORALIS does not grant any express or implied right to you. FLORALIS actively and aggressively enforces its intellectual property rights to the fullest extent of the law. The contents of this site are Copyright (c) 2019 FLORALIS All rights reserved.

Important Notice to Webmasters

We have no-tolerance policy when it comes to usage of our trademarked names in metatags or via hidden text. Using trademarks of any other party will be treated as copyright infringement. The use of copyrighted terms as text on a page, hidden text, or metatags for the sole aim of getting high ranks from different search engines is unethical and it amounts to unfair competition. You can’t link our website to any other page without prior permission. Material that is not a creation of FLORALIS and is originating from a third party can’t be posted on our website under any circumstances. Framing the FLORALIS website with links, advertisements and/or other information not originating from the FLORALIS website is expressly prohibited.

The pictures given on our website is to give you an idea about the product. The actual product may vary depending upon availability and other factors. We may have to substitute the products of similar or higher quality.


Changes to T&C

You can review the most current version of the “T&C” at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these “T&C” by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these “T&C” constitutes acceptance of those changes.

Contact Us

In case of any queries please feel free to contact us at sales@FLORALIS.in.