Privacy Policy

At floralis.in we value our customers and respect their privacy. Any information that is provided by the customers will remain confidential. We collect personal details to build a long-term relationship with you, improve our product offerings and to communicate information about products, services, and promotions. We may disclose information to companies that work with us and assist us in providing services to you. We will not share your information with any third party without your prior permission or any prior notification. You can always find the most recent version of our privacy policy on this page.

What information does floralis.in collect and why?

We collect information that you give us when you place an order or attempt to place an order, register with us, send us an e-mail or call us. This information may include the following: name, mailing address, e-mail address and phone number. It may also include information that you submit about other people; for example, the name and address (e-mail and postal) of a recipient. We only use the information during our deliveries. We refer to this information as “Order Information”.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 Do we collect and store my credit card information?

No. We do not collect and store your credit card information. We do not get any idea of Credit Card number. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway. Hence, all your credit card information will be collected and secured by the credit card payment gateway directly in most secured way.

What is an IP address and how does floralis.in use it?

An IP address is a number that is assigned to your internet connection when you are using a particular browser to access the Internet. Like most websites, the servers that host our website automatically identifies your computer by its IP address. We log IP with the sole purpose of monitoring the number of hits received by our website.

Does floralis.in use third parties?

Floralis.in uses the services of courier companies, newspapers, Facebook, Twitter, Google, and Yahoo! for the posting of advertisements, promotions, to communicate various types of marketing messages, and for maintenance . To achieve this purpose, parties collect anonymous data from this website by using cookies. This anonymous data is also used to develop aggregate reports on our customer's reactions to ad campaigns and to learn more about our target audience so that we may provide only the most relevant offers and promotions.

What are cookies and how does floralis.in use them?

A cookie is a small file that can be stored on your computer's hard drive. floralis.in uses cookies to provide features such as shopping cart and to determine when customers have previously visited our site. If you choose to set your browser to reject cookies, we will not be able to make the auto-login functionality available to you, which include giving you access to your account without first entering your floralis.in user name and password.

How do I access and make changes to my personal information?

You can modify or delete your personal information anytime. Simply go to the Your Account link at the top of the floralis.in homepage. You can update any of your personal information by choosing that particular option. For example, you may want to edit your address book or set a reminder alert. You will be taken to the section where you can edit or update information.

How do we use your personal information ?  

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you

Market Analysis Such information as customer's choice of flowers/gifts, country of the senders and the recipients, are used to identify markets that need our services. The information and the result of analysis are solely meant for internal use and will be kept confidentially.

Channel for Communicating Purchase and Delivery Status Sender's email will be used as a channel for communicating purchase status (e.g. confirmation of purchase by forwarding the receipt to the customer) and delivery status (e.g. update customer if the order has been fulfilled).

Products and Services Update Sender and recipient's email addresses will be used for forwarding new products and services updates.

Festival and Other Promotions: Sender and recipient's email addresses will be used for Festival and Other Promotions.

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Who does floralis.in share information with?

We will share personal information of our customers with our agents, representatives, and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site and delivery; communicating to customers about innovative offers, providing customer service, enhancing and improving customers' shopping experiences, enabling access to our partners' sites;, and completing credit card transactions. Third parties are not allowed to use this information for any purpose except fulfilling orders and answering your queries. Apart from the purposes described above, we will never share your personal information with any other third parties unless we have your prior permission or you have been notified earlier. floralis.in reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted via our site. floralis.in will not be legally responsible for such disclosures. We may also provide information to other organizations for fraud protection and reduction of credit risk. We might share demographic and statistical information with some of our partners. This is not linked to any personal information that can identify any individual person.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

What technology does floralis.in use to ensure the security of credit card transactions?

We have set the highest standards when it comes to credit card security to protect the information you provide when you make a purchase at floralis.in. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology to protect the storage and transfer of your data from unauthorized parties. floralis.in also uses PAYPAL for online credit card transactions.

How secure is my floralis.in account information?

To protect your account information, you need to enter a valid e-mail address and password before buying any product from floralis.in, using your existing account information. Under no circumstances do we store your credit card information. PAYPAL takes care of all the credit card processing for floralis.in.

floralis.in has additional security measures to protect the loss, misuse, and alteration of your information. Only selected employees and agents of floralis.in have access to this information. This information is accessed for the sole purpose of completing your order.

Are my personal messages private when I purchase gifts from floralis.in?

When you add a personal message to your order, it is kept private by floralis.in. For the purposes of fulfilling an order, it is possible that your message may be viewed by a representative who processes orders. Our partners and employees adhere to the strictest standards of confidentiality to protect your privacy.

Reminder Notifications

floralis.in provides you with the option of setting reminders for important holidays and occasions once you have a user account. The reminders are sent to you if you have requested for them, and will often include links to our site for relevant products and services. If you provide ample information about the tastes and preferences of the recipient, then we can suggest relevant products in a better way. Information regarding reminder notifications is considered highly confidential and will not be disclosed to third parties.

Does floralis.in take guarantee for the security and privacy practices of the other sites that it is linked to?

We link our website to other sites only after we have made a detailed inspection about their privacy policies. However, we are not responsible for the privacy practice or the content listed in the Web sites. When you provide personal information to one of those sites, you are subject to the privacy policy of that website and not to the policy of floralis.in. We encourage you to read the policy carefully before providing any personal information.

How do I contact floralis.in if I still have questions?

You may contact us by clicking on the Contact Us link. We respond as quickly as we can to each and every query. We may also keep your comments on file and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties if we need to follow up with specific order-related questions or comments. The third parties will not use your information for promotional or any other purposes.

Floralis  is the sole owner of the information collected on www.floralis.in. This privacy statement applies only to information collected by this Web site.

Special Offers and Updates

We may occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications.

Press Releases and Newsletters

If you request to receive our press release(s) or newsletter(s), we will use your name and email address to send these documents to you. Out of respect for your privacy, please contact us if you subsequently wish to be removed from this mailing list.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email advising you of this.

Links to Other Sites

This privacy statement applies only to information collected by this Web site. This Web site contains links to other sites that are not owned or controlled by Floralis.. Please be aware that we, Floralis, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site you access to review their privacy practices.

Business Transitions

In the event Floralis  goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information. 

Your Consent and Changes to this Policy

Subject to the above provisions, by using our Web Site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. In addition, if you would like prior notice of changes to the Privacy Policy or Terms of Use, email us at sales@floralis.in from the email address to which you would like notice sent. By using sales@floralis.in, after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy and Terms of Use of which this policy is a part.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sales@floralis.in or by mail using the details provided below:

 Floralis

[Re: Privacy Compliance Officer]

Floralis, BF 143, Ground Floor, Sector 1,  Salt Lake, Kolkata 700064 ,West Bengal, India